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Essential Business Explanation



DataCom Technologies is operating under Section 14 of the State of Ohio Stay at home

order as an essential business.

DataCom Technologies is engaged in IT Support for essential business and aiding in the minimum basic operations of business. Further we are a supplier of computers, audio and video electronics, and must stay operating as an essential business.

Our services include but are not limited to. Cyber-security, Physical Security, Network Connectivity, Server stability, Telecom Services.

Through the course of our work it is not always possible to be 100% remote. Our work does require us to travel to locations 50% of the time.

All service calls are considered essential to the underlying business operations of the clients we serve.

Without our service our clients would cease to have the minimum basic operations in place.

Whenever a technician is dispatched the current procedures are in place to ensure the health and safety of our clients and our employees.

· All Technicians must wear gloves when working at a client workstation

· Gloves must be changed when changing to another station

· Employees must wash hands for 20 seconds

· Employees must sanitize all work areas before and after beginning work

· Employees must not touch their hands to their face

· Employees must cover their sneezes and coughs

· Employees must have their temperatures checked every day before starting work. Employees with Temperatures over 100 may not work

· It is requested that clients maintain a distance from all our employees when working on client site.

· If an employee feels a client site is unsafe to work in, they may leave the site and advise the client how to make the site safe for completing the work.

Guidelines from Homeland Security https://www.cisa.gov/publication/guidance-essential-critical-infrastructure-workforce

Communications:

  • Maintenance of communications infrastructure- including privately owned and maintained communication systems- supported by technicians, operators, call -centers, wireline and wireless providers, cable service providers, satellite operations, Internet Exchange Points, Points of Presence, Network Access Points, back haul and front haul facilities, and manufacturers and distributors of communications equipment.

  • Government and private sector employees (including government contractors) with work related to undersea cable infrastructure and support facilities, including cable landing sites, beach manhole vaults and covers, submarine cable depots and submarine cable ship facilities.

  • Government and private sector employees (including government contractors) supporting Department of Defense internet and communications facilities.

  • Workers who support radio, television, and media service, including, but not limited to front-line news reporters, studio, and technicians for newsgathering, and reporting, and publishing news.

  • Network Operations staff, engineers and/or technicians to include IT managers and staff, HVAC & electrical engineers, security personnel, software and hardware engineers, and database administrators that manage the network or operate facilities.

  • Engineers, technicians and associated personnel responsible for infrastructure construction and restoration, including contractors for construction and engineering of fiber optic cables, buried conduit, small cells, other wireless facilities, and other communications sector-related infrastructure. This includes construction of new facilities and deployment of new technology as these are required to address congestion or customer usage due to unprecedented use of remote services.

  • Installation, maintenance and repair technicians that establish, support or repair service as needed.

  • Central office personnel to maintain and operate central office, data centers, and other network office facilities, critical support personnel assisting front line employees.

  • Customer service and support staff, including managed and professional services as well as remote providers of support to transitioning employees to set up and maintain home offices, who interface with customers to manage or support service environments and security issues, including payroll, billing, fraud, logistics, and troubleshooting.

  • Workers providing electronic security, fire, monitoring and life safety services, and to ensure physical security, cleanliness and safety of facilities and personnel, including temporary licensing waivers for security personnel to work in other States of Municipalities.

  • Dispatchers involved with service repair and restoration.

  • Retail customer service personnel at critical service center locations for onboarding customers, distributing and repairing equipment and addressing customer issues in order to support individuals’ remote emergency communications needs, supply chain and logistics personnel to ensure goods and products are on-boarded to provision these front-line employees.

  • External Affairs personnel to assist in coordinating with local, state and federal officials to address communications needs supporting COVID-19 response, public safety, and national security.

Information Technology:

  • Workers who support command centers, including, but not limited to Network Operations Command Centers, Broadcast Operations Control Centers and Security Operations Command Centers.

  • Data center operators, including system administrators, HVAC & electrical engineers, security personnel, IT managers and purchasers, data transfer solutions engineers, software and hardware engineers, and database administrators, for all industries (including financial services).

  • Workers who support client service centers, field engineers, and other technicians and workers supporting critical infrastructure, as well as manufacturers and supply chain vendors that provide hardware and software, support services, research and development, and information technology equipment (to include microelectronics and semiconductors), and HVAC and electrical equipment for critical infrastructure, and test labs and certification agencies that qualify such equipment(to include microelectronics, optoelectronics, and semiconductors) for critical infrastructure, including data centers.

  • Workers needed to preempt and respond to cyber incidents involving critical infrastructure, including medical facilities, SLTT governments and federal facilities, energy and utilities, and banks and financial institutions, securities/other exchanges, other entities that support the functioning of capital markets, public works, critical manufacturing, food & agricultural production, transportation, and other critical infrastructure categories and personnel, in addition to all cyber defense workers (who can't perform their duties remotely).

  • Suppliers, designers, transporters and other workers supporting the manufacture, distribution and provision and construction of essential global, national and local infrastructure for computing services (including cloud computing services and telework capabilities), business infrastructure, financial transactions/services, web-based services, and critical manufacturing.

  • Workers supporting communications systems and information technology- and work from home solutions- used by law enforcement, public safety, medical, energy, public works, critical manufacturing, food & agricultural production, financial services, education, and other critical industries and businesses.

  • Employees required in person to support Software as a Service businesses that enable remote working, performance of business operations, distance learning, media services, and digital health offerings, or required for technical support crucial for business continuity and connectivity.

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